Terms & Conditions

Payment

United Kingdom & Northern Ireland
Payments are authorised when you submit your order.  You will be notified an approximate date for despatch when your order is acknowledged.

The exceptions to the above are orders for sterling silver and bespoke items (made to customer's specifications, including orders for engraving)  In these instances we ask for a 20% non-returnable deposit at the time the order is placed, and the remaining 80% when the order is ready for despatch.  You will be contacted by phone or email to confirm your balance payment details when the goods are ready.

All export orders - We ask for a 20% non-returnable deposit when the order is placed, and the remaining 80% when the order is ready for despatch.  The delivery charge will be added to your order and notified to you when the order is acknowledged.

Cancellation

You may cancel your order in accordance with your rights under the Consumer Contract Regulations.  Cancellation should be made in writing only by letter or email within 7 days of placing your order.

Orders for sterling silver products, bespoke items and orders for delivery overseas require a 20% deposit payment which is non-refundable in the event of a cancellation.

Returns

If you wish to return goods please notify us within 14 days of receipt.  Goods must be returned in secure packaging and in an unused condition.  You will be reponsible for paying the cost of return carriage.

Sterling silver goods, bespoke items and goods sent to non-EU countries are exempt form the terms of the Consumer Contract Regulations.  Please contact us by email or phone should you wish to return these items.

Please contact us if you have received any damaged, faulty or incorrect products.

These terms and conditions are in addition to your statutory rights.

email info@cutlery.uk.com
phone 01946 725 725

Lincoln House Ltd, 28 Whitecroft, Gosforth, Cumbria CA20 1AY