On the packaging: each piece was sent in its own individual plastic sleeve, which is standard practice to prevent scratching in transit. Each 3-piece set was grouped together and clearly distinguishable from the other, all wrapped in tissue paper inside one of our branded boxes. That's the same presentation we use across all our orders, and it isn't something we'd describe as "thrown together." As with any order, the product listing and images on our website show exactly what's included in each set.
On the correspondence — we received five emails on the same query within a 12-hour window, several of them outside our working hours, which didn't leave us a reasonable chance to respond before the next one arrived. We're always happy to help and to respond promptly within our hours, and we'd just ask for a bit of time to do that between messages.
We take all feedback seriously. If there's anything outstanding you'd still like resolved, please do get in touch and we'll help however we can.
