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Loxley Cream Handle Table knife

Stephen

love this style of cutlery

Norton Cream Handle Cutlery 4 piece set

Bumbullup Farm

Great product and really pleased with the service, posting all the way to Cundinup a small country town in Oz in a reasonable time
Thanks very much , I am very happy with the cutlery

Sheffield Rattail Stainless Steel Dessert fork

Vivien Robinson

of all the cutlery I ordered, the knives are great but the spoons and forks are a little flatter, not quite as rounded as I would have liked.
We`ll keep them and use them and I do like the traditional rattail design.

Warwick Signature Stainless Steel Cutlery 3-Piece Set | Serves 1

EUN HYEOK

One star is more than enough.

On the packaging: each piece was sent in its own individual plastic sleeve, which is standard practice to prevent scratching in transit. Each 3-piece set was grouped together and clearly distinguishable from the other, all wrapped in tissue paper inside one of our branded boxes. That's the same presentation we use across all our orders, and it isn't something we'd describe as "thrown together." As with any order, the product listing and images on our website show exactly what's included in each set.
On the correspondence — we received five emails on the same query within a 12-hour window, several of them outside our working hours, which didn't leave us a reasonable chance to respond before the next one arrived. We're always happy to help and to respond promptly within our hours, and we'd just ask for a bit of time to do that between messages.
We take all feedback seriously. If there's anything outstanding you'd still like resolved, please do get in touch and we'll help however we can.

Henley Signature Stainless Steel Cutlery 3 Piece Set - 1 x Table knife, table fork, dessert spoon

EUN HYEOK

£49.95 for this. Seriously?

Two Arthur Price Signature 3-piece sets, delivered three days late, despite the delivery address having been corrected by email and acknowledged by the company.

And this is how £50 worth of cutlery arrived — thrown together in basic plastic wrapping with no individual packaging and no clear identification of the two different sets. Some pieces did not even have visible branding.

I contacted customer service to ask whether this was actually correct.

Their response? Essentially: yes, this is how they package it, the difference between the sets should be “evidently clear”, and I was told that sending several emails within 12 hours was “a bit unnecessary”.

So they get the delivery address wrong, deliver late, send a £50 order looking like this, and then respond to the customer with that attitude.

If this is what you consider acceptable presentation and customer service for a £50 order, you’ve lost a customer.

Never again.

One star is too generous.

Thank you for your feedback, and I do want to address this directly, as there are a few points worth clarifying.
You're right that the order was sent to the address that was incorrectly inputted on your order, despite your email correction — that was our error, and I'm sorry for it. As soon as you let us know it had gone astray, we arranged for a duplicate order to be dispatched immediately, at no extra cost, so you'd have the correct sets as quickly as possible. The delay itself was due to a stock wait, which we'd explained to you.
On the product pricing, you will find our pricing is competitively compared to other retailers. Every single piece of the Arthur Price Signature collection bears the Arthur Price Signature brading.
We take all feedback seriously and always aim to put things right when we get something wrong, as we did here. If there's anything outstanding you'd still like resolved, please do get in touch and we'll help however we can. (See other review for further response)

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