£49.95 for this. Seriously?
Two Arthur Price Signature 3-piece sets, delivered three days late, despite the delivery address having been corrected by email and acknowledged by the company.
And this is how £50 worth of cutlery arrived — thrown together in basic plastic wrapping with no individual packaging and no clear identification of the two different sets. Some pieces did not even have visible branding.
I contacted customer service to ask whether this was actually correct.
Their response? Essentially: yes, this is how they package it, the difference between the sets should be “evidently clear”, and I was told that sending several emails within 12 hours was “a bit unnecessary”.
So they get the delivery address wrong, deliver late, send a £50 order looking like this, and then respond to the customer with that attitude.
If this is what you consider acceptable presentation and customer service for a £50 order, you’ve lost a customer.
Never again.
One star is too generous.