Delivery and returns
We remain open during business hours (Monday-Friday, 9am-5pm) to take your calls,
answer your questions and for you to place orders by phone. Orders may also be placed 24/7 via this website.
We are still able to supply most items from stock, wherever possible.
In accordance with UK Government guidelines, our suppliers have temporarily closed their manufacturing operations –
so any items not available from stock will be supplied as soon after the factories re-open as possible.
See below which items are available from stock, and which are made-to-order.
Thank you for your understanding and support.
United Kingdom & Northern Ireland – delivery is free on retail orders over £75.00; and £5.00 on smaller orders.
All export orders – delivery is charged at cost. The delivery charge will be added to your order at checkout.
Delivery times indicator
Prompt delivery (7 – 14 days)
Arthur Price – all products available from stock.
Carrs stainless steel – main dining pieces and sets available from stock. Steak knives, butter knives, cake knives and pie servers made to order and will take longer.
David Mellor – all products available from stock.
Elia – all products available from stock
Everyday – all products available from stock.
Robbe & Berking – silver plated and stainless steel cutlery available from stock.
Silver photo frames – most available from stock.
Delivery 3 – 4 weeks from order date
Carrs – silver plate* – available from stock.
Carrs – stainless steel Steak knives, butter knives, cake knives and pie servers.
Cream Handled Knives – all products, some stock left!
Robbe & Berking – sterling silver cutlery available from stock.
Robbe & Berking – Bar Collection, all products available from stock.
Sheffield – silver plated and stainless steel cutlery
Delivery up to 8 weeks from order date
Carrs – sterling silver made to order, not available from stock
Carrs – some silver plate patterns** made to order, not available from stock
Carrs – cabinets & tables made to order, not available from stock
Silverware (except photo frames). Stocks are subject to change, please contact us for current availability.
*Carrs silver plate patterns on 3 – 4 weeks delivery: Bead, Dubarry, English Thread, English Reed & Ribbon, Grecian, Kings, La Regence, Old English, Rattail, Vision
**Carrs silver plate patterns made to order, delivery 8 weeks: Albany, Baguette, Coburg, Empire, Feather Edge, Fiddle, Fiddle Thread & Shell, French Leaf, Gadroon, Harley, Jesmond, Lily, Lotus, Queens, Russell, Simplicity, Victorian Bead.
If you wish to return goods please notify us within 14 days of receipt. Goods must be returned in secure packaging and in an unused condition. You will be reponsible for paying the cost of return carriage.
Sterling silver goods, bespoke items and goods sent to non-EU countries are exempt from the terms of the ‘Distance Selling Regulations’. Please contact us by email or phone should you wish to return these items.
Please contact us if you have received any damaged, faulty or incorrect products.
These terms and conditions are in addition to your statutory rights.
We’re here to help
If you require delivery urgently please call us on 01458 258 458 (from abroad +44 1458 258 458). We will do our best to meet earlier dates.
If you have any questions, or would prefer to order by phone – please call us on 01458 258 458 or contact us here.