Delivery and returns
United Kingdom & Northern Ireland – delivery is free on orders over £75, £5 on smaller orders.
All export orders – delivery is charged at cost. The delivery charge will be added to your order at checkout.
Delivery times indicator
Please note that due to high order volumes in the pre-Christmas period, some delivery times may be extended.
Prompt delivery (7 – 14 days)
Arthur Price – all products
Carrs – stainless steel
David Mellor – all products
Elia – all products
Everyday – all products
Robbe & Berking – silver plated and stainless steel cutlery
Robbe & Berking – sterling silver cutlery, overseas sales
Silver photo frames
Delivery 3 – 4 weeks from order date
Carrs – silver plate*
Cream Handled Knives
Robbe & Berking – sterling silver cutlery, UK sales***
Robbe & Berking – Bar Collection, all products
Sheffield – silver plated and stainless steel cutlery
Delivery up to 8 weeks from order date
Carrs – sterling silver
Carrs – some silver plate patterns**
Carrs – cabinets & tables
Silverware (except photo frames). Stocks are subject to change, please contact us for current availability.
*Carrs silver plate patterns on 3 – 4 weeks delivery: Bead, Dubarry, English Thread, English Reed & Ribbon, Grecian, Kings, La Regence, Old English, Rattail, Vision
**Carrs silver plate patterns made to order, delivery 8 weeks: Albany, Baguette, Coburg, Empire, Feather Edge, Fiddle, Fiddle Thread & Shell, French Leaf, Gadroon, Harley, Jesmond, Lily, Lotus, Queens, Russell, Simplicity, Victorian Bead
*** Robbe & Berking sterling silver cutlery sales within the UK must have a hallmark added before delivery to the customer. This may take up to 3 weeks. The hallmark guarantees that the purity of the metal. For more information, visit: https://theassayoffice.com
If you wish to return goods please notify us within 14 days of receipt. Goods must be returned in secure packaging and in an unused condition. You will be reponsible for paying the cost of return carriage.
Sterling silver goods, bespoke items and goods sent to non-EU countries are exempt from the terms of the ‘Distance Selling Regulations’. Please contact us by email or phone should you wish to return these items.
Please contact us if you have received any damaged, faulty or incorrect products.
These terms and conditions are in addition to your statutory rights.
We’re here to help
If you require delivery urgently please call us on 01458 258 458 (from abroad +44 1458 258 458). We will do our best to meet earlier dates.
If you have any questions, or would prefer to order by phone – please call us on 01458 258 458 or contact us here.